After-Sales Service Policies

These policies explain ClearDrive’s limited product warranty, claim requirements, service decisions and customer responsibilities for products bought directly from cleardrivecanada.ca.

Limited warranty: scope and duration

ClearDrive provides a 12-month limited product warranty from the delivery date for defects in materials and workmanship that arise during normal intended use of the supplied product. Keep the order confirmation and delivery record as evidence of the purchase and start date.

Coverage applies to the components included in the purchased kit; it does not imply that every kit contains the same accessories. Memory cards and other third-party items are not included in this hardware promise unless their own product terms expressly say so. For a purchase from another seller, contact that seller about its sale terms and service route.

What the product warranty covers

An eligible claim concerns a defect in the supplied hardware, used with the compatible vehicle and in accordance with the relevant product instructions. Examples for assessment include a mirror, camera or supplied connection component failing during normal use without damage from installation, the vehicle or an external event.

A reported symptom does not establish its cause. ClearDrive may review photos, video, product identification and installation details, guide reasonable troubleshooting, or inspect requested components before confirming coverage. Keep the item available for assessment and do not arrange an unauthorized modification while the case is open.

What falls outside the limited product warranty

The limited product warranty does not cover a fault or loss to the extent it was caused by:

• Incorrect installation, reversed polarity, unsuitable voltage, poor grounding, a damaged connection or wiring routed where it is pinched, strained or overheated.
• Use in an incompatible vehicle or with a component, electrical connection or accessory not suitable for the supplied kit.
• Collision, impact, crushing, liquid entry beyond the intended protection of the product, corrosion, fire, theft or another external event.
• Unauthorized circuit changes, connector alterations, disassembly, repair or a firmware version not intended for the hardware.
• Use contrary to the product instructions, continued operation with a known unsafe condition or damage during unsuitable storage, removal or transport.
• Normal cosmetic wear that does not prevent the product from functioning as intended.

Unrelated vehicle faults, original vehicle wiring, third-party parts and independently purchased installation labour are outside this product warranty. Loss of recordings or settings is not a hardware repair service. An altered serial label can prevent identification and must be explained during assessment.

An incorrect fitment detail does not eliminate coverage for every unrelated issue. Third-party installation also does not automatically cancel the entire warranty; an installation-caused fault is distinguished from an independent manufacturing defect.

How to request warranty service

1. Contact cleardriveca@gmail.com during the applicable warranty period, describe the fault and include the order number and delivery information.
2. Provide the product or serial identification where available, vehicle details, installation history and focused evidence of the symptom.
3. Follow the safe troubleshooting steps agreed with support. Tell us if a check requires skills or access you do not have.
4. If inspection is necessary, obtain the service reference, correct address, requested components and packing instructions before shipment.
5. Dispatch authorized items within 7 calendar days of approval, or contact us to arrange an extension if needed. Keep the tracking and correspondence.

If your receipt is missing, ask us to locate the order using the purchasing email and reasonable order details. Do not provide a full card number or password. Please notify us of a problem promptly rather than continuing to use a damaged component.

Service decisions, remedies and costs

For a verified covered defect, ClearDrive may repair the affected part, replace it with the same or a suitable equivalent, or refund the purchase where required by law. We will explain the finding and remedy. If an exact component is unavailable, we will discuss the proposed alternative rather than silently changing the product’s functionality.

Covered parts and product repair labour are supplied without charge. ClearDrive covers reasonable shipping authorized for a verified warranty claim. Unapproved expedited transport or unrelated accessories are not automatically reimbursed.

If the fault is not covered, we will explain any paid option under Repair Services. Paid repair, additional diagnosis or third-party labour requires an agreed scope and approval; a service inquiry itself does not authorize a charge.

A repair or replacement under this limited warranty does not itself create a new full 12-month purchase term. The remaining original product coverage and any rights that applicable law provides continue to apply. Ask us to confirm the coverage associated with a separately purchased replacement or paid repair before agreeing to it.

Installation workmanship and vehicle matters

If ClearDrive performed the installation, contact us promptly about a suspected workmanship issue and provide the appointment or order details. We will assess our work separately from the hardware warranty and any pre-existing vehicle condition.

A product warranty does not promise coverage for every vehicle system, trim panel or later change made by another party. If a concern involves safety or vehicle damage, explain it clearly and stop using the affected system until it can be assessed safely. Do not incur third-party corrective costs on the assumption of reimbursement without first discussing the circumstances with us.

Preparing for service and protecting information

• Back up and remove memory cards and unnecessary personal information before sending a product.
• Return only the authorized components and package glass, lenses and connectors securely.
• Provide accurate fault and vehicle information, reachable contact details and a valid return address.
• If you act for the owner, obtain the owner’s authorization for service.
• After repair, inspect the returned components and test settings while parked before normal use.

Service may reset settings or replace hardware. Recordings left on the product may be lost during this work. ClearDrive does not promise to recover recordings or preserve settings as part of a hardware repair. These statements do not exclude responsibility that applicable law requires us to accept.

Returns, replacements and other rights

For the 30-day unused and uninstalled return policy, shipping responsibilities and refund procedure, read Return Policy. For delivery inspection and missing parcels, read Shipping & Delivery. For a troubleshooting request, use Technical Support.

The limited product warranty is a ClearDrive service promise and does not replace rights that arise under the consumer law applicable to the purchase. A store deadline, final-sale condition, exclusion or service decision cannot remove a right that the law does not permit to be waived.

We do not use these policies to exclude liability for injury, property damage or other loss where such an exclusion is prohibited. No blanket waiver of all vehicle damage or all consequential loss is created by submitting a service request.

Questions and review of a service decision

Contact cleardriveca@gmail.com with the order or service reference and explain the part of the decision you would like reviewed. Include new evidence, the relevant symptom or the policy provision in question. We will review the information and communicate the outcome and available next steps.

Keep a copy of the policy and service correspondence relevant to your purchase. Later updates to these information pages do not remove a remedy or promise already owed for an existing order.