Payment Methods

Find information about paying for a ClearDrive order, payment verification, unsuccessful transactions and refunds. Review the final order summary before submitting your payment.

Accepted payment methods

The following methods are enabled for our online store. Checkout displays the options available for your device, billing details and order:

• Cards: Visa, Mastercard, American Express, Diners Club and Discover.
• Shop Pay: use the accelerated checkout option when it is displayed.
• Digital wallets: Apple Pay and Google Pay on supported devices and browsers.
• PayPal Express: complete the payment using the PayPal option at checkout.

Use only a payment option offered by our checkout. A wallet or financing option may not appear for every customer. If Shop Pay Installments is offered, review the provider’s eligibility decision, repayment schedule and any charges before accepting. An installment agreement is separate from a return or warranty request with ClearDrive.

Currency, taxes and order total

ClearDrive online orders are charged in Canadian dollars (CAD). Before you pay, review the selected kit, quantities, discounts, delivery service, shipping charge and applicable taxes. Enter the full delivery address so checkout can calculate the available shipping options.

A bank that holds your account in another currency may apply its own exchange rate or foreign transaction charge. These bank charges are separate from the amount on your ClearDrive receipt. Ask your bank about conversion costs before paying if you are unsure.

For a valid promotional code, enter it in the discount field offered at checkout and check that the reduction appears in the total. Eligibility, expiry and combination rules depend on the particular promotion; an expired code or a promotion from another retailer cannot be applied.

Payment authorization and order verification

A pending entry on a bank statement can be an authorization rather than a completed charge. Your payment provider controls how authorizations are displayed and how quickly an unused hold is released. Keep your order confirmation and payment reference so we can identify the transaction.

Before fulfillment, we may ask you to clarify billing, delivery or vehicle information if the payment or order requires review. Reply through the contact details on your order. If payment cannot be verified, or the provider reports an unauthorized transaction, the order may be held or cancelled; captured funds for a cancelled order are returned through the original payment method.

If a payment is pending, disputed or under review, contact us before trying to pay again. We can check the order status and explain what is needed for fulfillment. Contacting ClearDrive does not prevent you from using any rights available through your payment provider.

Unsuccessful payments and duplicate charges

1. Check whether you received an order confirmation. Look in your spam folder and verify the email address used at checkout.
2. Check the card expiry, billing address and postal code, available balance and any bank authentication prompt. Enter sensitive details only in the secure payment form.
3. If the bank declined the transaction, ask the bank about the decline. ClearDrive cannot approve a transaction on the bank’s behalf.
4. If there is no completed order, retry with a method displayed at checkout. If a charge appears but no order can be located, contact us before making another payment.

For a suspected duplicate charge, email cleardriveca@gmail.com with the order number, dates, amounts and the last four card digits only, if needed. Distinguish pending holds from posted charges when checking your statement. Do not send a full card number, card security code, account password or one-time authentication code.

Refund method and timing

Refund eligibility is explained in our Return Policy. Once a refund is approved and submitted, we will send confirmation. Funds are returned to the payment method used for the purchase; a refund cannot normally be redirected to a different person or unrelated account.

A submitted refund and the bank’s posting of that refund are separate steps. Shopify Payments refunds can take up to 10 business days to appear, depending on the bank; PayPal and other providers may use different processing times. This bank estimate begins after the refund is issued, not when a return request is first sent.

If the original card was replaced, expired or closed, ask your bank how it routes refunds to that account. If funds have not appeared after the expected provider timeframe, contact us with the order number and refund confirmation. We can check the transaction and provide a tracing reference when one is available.

Payment FAQ

Why can’t I see Apple Pay or Google Pay?

Wallet availability depends on your device, browser, wallet setup and checkout eligibility. Use another displayed method or contact your wallet provider for setup assistance.

Can I divide a payment between cards?

Use the payment combinations actually offered at checkout. Do not send separate payments outside checkout to complete an order; contact us first if the displayed options do not meet your needs.

Can support take my card details by email?

No. Support can help identify an order or payment problem, but full card numbers, security codes and login credentials must not be emailed. Complete payment through the secure checkout.

Where can I find my receipt?

Keep your confirmation email and order status link. If you need another copy or billing information corrected, contact cleardriveca@gmail.com with the order number and billing name.

Does payment confirm that the kit fits my vehicle?

Payment does not replace the fitment review. Check the selected model and generation and respond to any vehicle questions described in Order Information.