Return Policy

Read the conditions for returning a ClearDrive purchase, requesting a replacement and receiving a refund. Contact us before sending a parcel so that we can identify the correct service and return destination.

Return eligibility and request period

You may request a change-of-mind return within 30 calendar days after delivery. The product must be unused and uninstalled, in its original packaging and complete with the components supplied as part of that kit.

• Include the mirror, cameras, vehicle mount, rear-camera housing, wiring, adapters and other included accessories.
• Retain the manuals, protective materials, labels and original product packaging. Protect the original packaging inside an outer shipping carton.
• Keep the purchase confirmation or order number so we can verify the transaction.
• Do not alter connectors, cut wires, attach permanent adhesive or install a part while deciding whether to keep it.

If the product is faulty, damaged on arrival or different from what you ordered, contact us under the damaged or incorrect item process below. Such claims are assessed on the issue itself and any applicable rights, rather than automatically treated as a change of mind.

Conditions affecting a change-of-mind return

A discretionary change-of-mind return may be declined, or an incomplete return may require further review, when:

• The request is made after the 30-day period.
• The product has been used, installed, modified or returned with damage caused after delivery.
• Essential kit parts, protective materials or packaging are missing, or the returned item does not match the purchased item.
• Wiring has been cut, plugs altered, serial identification tampered with or permanent mounting materials used.
• The item was clearly identified as final sale before purchase.
• The request concerns installation or diagnostic labour that has already been completed.

A manufacturing defect in an installed product can still be assessed for warranty service. A final-sale label or a missing carton does not remove a remedy that applicable law requires. If you cannot find the original receipt, contact us so we can try to locate the purchase before concluding that it cannot be verified.

Damaged, defective or incorrect items

Email cleardriveca@gmail.com with your order number, vehicle details, a description of the issue and clear photos or video. For shipping damage, keep the outer carton, label and internal protection and report the issue within 48 hours where possible.

If the model or supplied parts appear wrong, stop before installation. We will compare the order, fitment information and delivered parts. A fault caused by the installation or vehicle wiring requires a different assessment from a defect in the supplied hardware.

After verifying the issue, we will explain the appropriate return, repair, replacement or refund. ClearDrive covers reasonable authorized return shipping for a confirmed product defect, shipping damage or incorrect item. Contact us before paying for an upgraded or unusual return service.

How to request and send a return

1. Send your request to cleardriveca@gmail.com within the relevant request period. Include the order number, items to return, reason, condition and supporting photos.
2. Wait for written authorization, the correct return address and confirmation of the components requested. The address printed on an old shipping label is not necessarily our return address.
3. Pack the authorized items securely. Protect the mirror face, camera lens and connectors; include the order or service reference inside the carton.
4. Dispatch the parcel within 7 calendar days after authorization using the agreed label or a trackable service. Contact us before that period expires if you need help or more time.
5. Keep the dispatch receipt and tracking number. We will inspect the returned items and advise the outcome or request information needed to complete the assessment.

The seven-day instruction is a dispatch period after approval; it is not a requirement for the carrier to deliver to us within seven days. Please do not send unrelated accessories, original vehicle parts or a memory card containing personal recordings unless specifically requested.

Replacement and exchange service

A replacement may be appropriate if the supplied item is damaged in transit, has a verified manufacturing defect or differs materially from the item ordered. Availability of the correct vehicle-specific replacement will be checked before the arrangement is confirmed.

For a change to a different model or kit, contact us before use. An exchange depends on return eligibility, stock and compatibility. We will explain any price difference and shipping cost before asking you to agree. A substitute with different functionality will not be sent as an equivalent without explanation.

Return the parts we request before expecting a replacement shipment unless we agree otherwise in writing. If the required item is unavailable, we will discuss the available remedy; no advance replacement or fixed turnaround is implied.

Return shipping, kit items and deductions

• Change of mind: the customer pays return shipping. Original outbound shipping is normally not refunded.
• ClearDrive error or verified defect/damage: we cover reasonable return shipping authorized for the claim and apply the appropriate refund or replacement remedy.
• Complete kits and bundles: discuss the proposed return before separating a kit. Refunds reflect the amount actually paid, including the discount allocated to the returned items; a component is not refunded at an unrelated standalone list price.
• Missing parts or customer damage: we will explain any evidence and proposed adjustment before finalizing the assessment. Any reduction must be reasonable and permitted by applicable law.

A promotional code has no cash value of its own. Its reuse, replacement or expiry depends on the promotion; a return does not automatically create a new code. Completed installation labour is assessed separately from a returned physical product.

Refund approval and bank processing

Receiving a parcel is not the same as approving a refund. We check the authorized items and condition, then confirm the decision and refund amount. If additional information is needed or a return is not eligible under the store policy, we will explain the reason and available next steps.

Approved refunds are issued to the original payment method. Once issued through Shopify Payments, funds can take up to 10 business days to appear, depending on the bank. Other payment providers can have different timeframes. Contact us with the refund confirmation if the expected provider processing period has passed.

We do not promise a bank posting date or redirect an approved refund to an unrelated payment account. Any refund deadlines or remedies required by applicable law continue to apply.

Returns FAQ

Can I return an installed mirror because I changed my mind?

Our change-of-mind policy requires unused, uninstalled goods. If there is a suspected defect, contact us for a warranty assessment instead of assuming installation removes all support.

Can I send a parcel without asking first?

Please obtain authorization and the correct address first. Unidentified parcels can delay assessment and may arrive at a location unable to process the return.

Should I cancel by refusing delivery?

Request cancellation promptly through Order Information. After dispatch, follow the approved return arrangement; refusal alone does not complete a return request.

What if I disagree with the inspection result?

Reply to the service email with the order number and the specific finding you dispute. We will review the evidence and explain the outcome. Keep photos, correspondence and dispatch records.

The time limits and conditions on this page describe our store service policy. They do not remove any rights or remedies that cannot be excluded under the consumer laws applicable to your purchase. Contact us if you believe your circumstances require a different remedy.