Repair Services

Use this service process for a product that needs assessment, repair or replacement. Start with support so that the correct parts, shipping instructions and coverage can be identified before you send anything.

Request a repair assessment

1. Contact cleardriveca@gmail.com with the order number, vehicle details, product identification and description of the fault. Attach focused photos or video where useful.
2. Complete the safe checks agreed with Technical Support. A settings, connection or fitment issue may be resolved without shipping hardware.
3. If inspection is required, wait for service authorization, the destination address and the list of components to send.
4. Confirm the sender and return-delivery details, then keep the service reference with the parcel and correspondence.

A service request is not yet a finding that the product is defective or that paid work is required. If the unit belongs to someone else, obtain the owner’s permission before arranging removal or service.

Before sending your product

• Back up recordings you want to keep and remove the memory card unless we specifically request it for an agreed diagnostic reason.
• Remove unnecessary personal information and saved account details where the product allows it. Tell us if a fault prevents you from doing so.
• Send only the parts listed in the authorization. Avoid including unrelated original vehicle parts, keys, mounts or personal accessories.
• Photograph the condition and the components included before packing. Protect the mirror face, camera lens, wiring ends and fragile housing.
• Use cushioning and a sturdy outer carton. Put the service reference inside and follow any label instructions.
• Use the provided return method, or the agreed trackable service if you are arranging shipment. Keep the receipt and tracking number.

For installed components, discuss removal with a qualified installer. Do not cut a harness or damage trim to remove a product. Removing or reinstalling equipment can involve work outside the product repair itself; contact us before committing to outside labour charges.

Receipt, inspection and diagnosis

After the parcel is received, the service review checks the item identity, supplied parts, reported symptom and visible condition. We may need your explanation of an intermittent issue or details from the original installation before reaching a conclusion.

We will explain whether the evidence indicates a covered hardware defect, an installation or vehicle issue, accidental damage, an out-of-warranty fault or a symptom that could not be reproduced. If you disagree, reply with the specific evidence or operating conditions you would like reviewed.

The time needed depends on the fault, parts availability, inspection and shipping. We will communicate the available next step when it is known. A shipping transit estimate is not a repair-completion promise.

Service covered by warranty

The 12-month limited product warranty covers eligible defects in the supplied product under normal intended use. For an approved covered repair, the covered parts and repair labour are not charged.

ClearDrive may repair the affected component, arrange a suitable replacement or provide a refund where required by applicable law. If the same part is unavailable, we will explain the proposed equivalent or other remedy before resolving the case. Reasonable shipping authorized for a verified warranty defect is covered by ClearDrive.

Out-of-warranty service and estimates

If the problem falls outside product coverage, we will explain the finding and any available paid assessment, repair or replacement option. No chargeable repair will begin without your approval.

• An estimate should identify the proposed work or replacement, any diagnostic charge, shipping and applicable taxes before you agree.
• If further work becomes necessary after assessment, additional paid work requires a revised explanation and approval.
• If the product is not economical to repair or parts are unavailable, we will explain any available replacement option.
• If you decline paid work, we will discuss return of the unrepaired item and any charges that were disclosed and agreed before assessment.

Do not authorize a third party to perform work on the expectation that ClearDrive will reimburse it. Contact us first to agree the scope and responsibility. This does not remove any remedy required under applicable law.

Return shipping and service communication

Confirm the return address and reachable contact details before dispatch back to you. Shipping responsibility follows the confirmed assessment and the relevant return or warranty policy. Tracking will be provided when the serviced item is shipped.

Respond to requests for approval or delivery details so the case can proceed. If you need more time, tell us. We will contact you about unresolved collection or return arrangements; these pages do not create an automatic disposal deadline or an undisclosed storage charge.

Recordings, settings and checks after service

Diagnosis may involve resetting settings or replacing hardware, and recordings left on a device may not be preserved. Back up and remove personal storage before shipment. If specific data is needed to reproduce a fault, agree with support on the minimum information required.

When the unit comes back, inspect the parcel and components, read the service explanation and check settings while parked before normal use. Have any required installation performed correctly. If the same symptom returns, reply under the existing service reference so we can review the prior work.

Repair FAQ

Should I return the entire kit?

Only when the service authorization asks for the whole kit. Some faults require a mirror, camera and cable to be tested together; others may only require one component.

Can I use the address on the original shipping label?

Wait for the service address provided for your case. A shipping origin or label address may not accept returns or repairs.

Can you guarantee an advance replacement?

Advance replacement is not automatic. We will confirm the available arrangement after reviewing the fault, coverage and stock.

Who pays for removal and reinstallation?

Third-party removal, diagnosis and reinstallation are not automatically included in the product warranty. Discuss the work with us before incurring charges; ClearDrive installation issues are assessed separately.

The time limits and conditions on this page describe our store service policy. They do not remove any rights or remedies that cannot be excluded under the consumer laws applicable to your purchase. Contact us if you believe your circumstances require a different remedy.