Shipping & Delivery

Find ClearDrive delivery estimates, Canadian delivery options, shipping charges, tracking and guidance for delayed, damaged or missing parcels.

Estimated delivery time

Estimated delivery: 10–16 days from the date you place your order.

This is the total estimated time until your order arrives. All available shipping options use this overall delivery timeframe.

Weekends, public holidays, severe weather, carrier disruptions and remote delivery routes can affect collection or delivery. An estimated arrival is not a guaranteed date. Contact us before purchasing if the delivery must coordinate with travel or an installation appointment.

Delivery services and shipping fees

ClearDrive currently offers shipping to Canadian destinations supported at checkout. Available services depend on the postal code, the items ordered and their packed size and weight. Checkout may return the following options:

The final shipping amount is displayed before payment. Recheck it after changing the address, quantity, kit or service level. The total estimated delivery time is 10–16 days for all available shipping options. Shipping charges are calculated for your address and selected service.

If checkout cannot find a rate, confirm the address and postal code, then contact cleardriveca@gmail.com. Do not select an unrelated address merely to obtain a rate. We will review the actual destination and any available delivery arrangement before you proceed.

Address requirements and delivery access

• Include the unit, suite or buzzer information needed for an apartment or business. Use a reachable contact number and the correct recipient name.
• Purolator generally needs a street address. Canada Post service may be available for an eligible PO box; use only a service returned for that address.
• Northern and remote locations may have fewer service choices or different shipping charges.
• For a secured building, business, campus or managed property, arrange access or reception instructions with the recipient. A carrier may leave a collection notice if delivery cannot be completed.
• Availability outside Canada is not implied by these pages. Contact us before ordering to a destination not offered at checkout.

Check the address before paying. If it is incorrect, contact us immediately. Once dispatched, redirection is subject to the carrier’s rules and may be impossible or chargeable. We will explain any known costs before asking you to approve an available change.

Order and shipment tracking

1. Open the order status link in your confirmation to review the purchase and fulfillment details.
2. When a shipping message is issued, open its tracking link for the carrier’s current events.
3. Allow time for the first physical scan. “Label created” means shipping data exists; it does not confirm that the carrier has scanned the parcel.
4. If your order has not arrived within the estimated 10–16 days, email cleardriveca@gmail.com with the order number and tracking reference.

If more than one parcel is arranged, check each tracking reference and compare the delivery with the packing list. A separate installation booking does not have a carrier tracking number.

Inspection on delivery

Look over the outer carton and label before discarding any packaging. After opening, compare the parts received with the ordered kit and packing list. Check the mirror display, camera housings, connectors and supplied accessories before installation.

1. If the carton is visibly crushed, wet or torn, photograph it and ask the carrier to record the condition where practical.
2. Photograph the shipping label, carton, cushioning and any damaged or missing components. An unboxing video can help establish what arrived, but it is not the only form of evidence.
3. Keep the product and all packaging, and contact cleardriveca@gmail.com within 48 hours where possible so we can investigate promptly.
4. Do not install or modify an item that appears damaged or incorrect while we review the issue. Follow the return or replacement instructions we provide.

Signing for a carton does not by itself prove that every item inside is undamaged. Reporting promptly helps a carrier investigation; a later report does not automatically remove rights available for a defect or under applicable consumer law.

Delayed, missing and returned parcels

Tracking has not updated. What should I do?

Check whether the parcel is awaiting its first scan, a delivery appointment or collection. If there is no meaningful movement beyond the applicable estimate, contact us. We will check the shipment and raise an inquiry with the carrier where needed.

Tracking says delivered, but I cannot find the parcel.

Check the delivery location, building reception, household members and any carrier delivery photo or collection notice. Contact us promptly if it is still missing. Provide the tracking number and any relevant access details so we can investigate rather than assuming that the tracking event settles the issue.

Does choosing Express change the delivery estimate?

The total estimated delivery time is 10–16 days, including when you select an Express service. The estimate is not a guaranteed arrival date or an automatic express-fee refund. If the paid service was not supplied as agreed, contact us so we can review the circumstances and any applicable remedy.

What happens if a parcel is unclaimed or sent back?

Contact us to confirm the cause and next steps. Where an incorrect address, an unclaimed collection or an unauthorized refusal caused extra transport costs, reasonable documented charges may apply where permitted. We will explain any deduction or reshipping amount. No customer charge applies merely because ClearDrive supplied the wrong address or item.

Does installation service include parcel delivery?

Installation is fulfilled by appointment. Physical goods in the order are handled according to the delivery or appointment arrangement confirmed for that purchase. Contact us if you are unsure which option your order includes.

The time limits and conditions on this page describe our store service policy. They do not remove any rights or remedies that cannot be excluded under the consumer laws applicable to your purchase. Contact us if you believe your circumstances require a different remedy.