Order Information

Use this guide to review your vehicle-specific order, follow its progress, request a change and understand how product delivery and installation appointments are handled.

Estimated delivery: 10–16 days from the date you place your order.

Before placing an order

1. Select the correct vehicle model and generation. Check the stated application, kit configuration and included parts on the product page.
2. Confirm the vehicle year, trim, body style and relevant factory equipment. Vehicles sold under the same model name can have different mirror mounts, wiring and rear-camera housings.
3. Enter the recipient’s full name, street and unit number, city, province, postal code, contact number and email accurately.
4. Review the payment total, delivery option and store policies. Save the product description and order confirmation for your records.

If you cannot confirm compatibility, use our Contact page before ordering. A vehicle badge or model name alone does not establish compatibility with every trim or production year.

Confirmation and order status

After checkout, check the confirmation sent to the contact details you supplied. It records the order number, selected items and amount paid. Review it immediately; a payment notification from your bank alone is not a product dispatch notice.

• Order received: your purchase details have been recorded.
• Payment or fitment review: further information may be needed to verify your order.
• Order progress: check your order status link for updates.
• Shipping confirmation: a tracking reference has been assigned. Carrier movement begins when the parcel is accepted and scanned.
• In transit or delivered: follow the carrier’s tracking events and delivery instructions.

These descriptions explain the process; the wording in your order status page or carrier tracking may differ. A label-created event does not by itself confirm that the parcel has left our possession.

Vehicle compatibility and delivery

We may request your model year, trim, relevant equipment details or clear photos of the original mirror and rear-camera mounting area. Provide accurate information before installation. Contact us promptly if a compatibility question remains unresolved.

The total estimated delivery time is 10–16 days from the date you place your order. This overall estimate applies to all available shipping options.

Orders containing several components are normally delivered together. Contact us if you need an available item separately; we will confirm feasibility and any shipping difference before arranging a change. Do not assume that every component will arrive as a separate parcel.

Changes and cancellations

Email cleardriveca@gmail.com as soon as possible with the order number and the exact change requested. Requests are assessed against the order’s current stage; sending a request does not itself confirm that a change or cancellation has been made.

• Before fulfillment: we will check whether the kit, quantity, address or cancellation can still be changed. A payment or tax adjustment may be needed.
• During packing: contact us promptly. We cannot promise that a request will reach the parcel before handover.
• After dispatch: carrier interception may be unavailable. Product returns are handled through the Return Policy.
• Address changes: a new location can change shipping cost, service eligibility, taxes or payment verification. We will explain any necessary revised order or payment steps.

Do not refuse delivery as a substitute for an approved cancellation. Returned or unclaimed parcels need to be identified and reviewed, and additional transport charges may apply where the delivery issue was caused by the supplied address or recipient instructions.

Unavailable items and order problems

If we discover a material stock, fitment or order-information problem, we will contact you to explain the available options. A different kit or paid upgrade will not be substituted without your agreement. If a paid order is cancelled, we will confirm the applicable refund through the original payment method.

If you received two order confirmations after repeated checkout attempts, tell us both order numbers before the goods ship. If an email does not arrive, check spam and the address entered at checkout; support can locate the order using reasonable purchase details without requiring your full card number.

Tracking and receipts

Use the order status link in your confirmation or the tracking link in your shipping message. You can also use Track Order in the site navigation where displayed. If the link is missing or no longer accessible, email cleardriveca@gmail.com from the address used for the purchase.

Keep the order confirmation, delivery record and subsequent service messages together. For a receipt copy or business billing details, provide the order number and billing name. Any correction must reflect the actual purchase and payment; we cannot issue a receipt for a different buyer or an amount that was not charged.

Installation service orders

Toronto-area installation is scheduled separately from parcel delivery. A service booking is not a shipped product and does not create a parcel tracking number. We will confirm vehicle details, appointment arrangements and preparation requirements with you.

Tell us about relevant vehicle modifications or existing electrical and camera faults before the appointment. Contact us promptly for scheduling changes. Any extra work or charge outside the agreed service scope must be discussed before it proceeds.

Order FAQ

Can I track an order without creating an account?

Keep and use the order status link sent with your confirmation. If you cannot access it, contact us using the email address associated with the order.

Can I change the vehicle after paying?

Contact us before installation and before dispatch if possible. A different vehicle may need a different mount, harness or rear-camera housing; do not install the original kit while a change is being reviewed.

When should my order arrive?

Your order is estimated to arrive within 10–16 days of placing it. Use the order status link in your confirmation email to check updates. If it has not arrived within this estimate, contact us with your order number so we can investigate.

Who should I contact for a missing or incorrect item?

Contact cleardriveca@gmail.com with the order number, carton label and photos of everything received. Keep the packaging and follow the inspection steps in Shipping & Delivery.